Disclaimer

Well Hope provides psychological and mental-health counselling services intended solely for emotional support, mental-wellbeing guidance, behavioural understanding, and non-medical psychological assistance. All services delivered through the Well Hope platform, whether through voice calls, video calls, scheduled calls counselling, are provided only for counselling and educational purposes. Well Hope does not offer psychiatric treatment, medical diagnosis, medical prescriptions or emergency intervention, and no counsellor on the platform is authorised to prescribe medication or act as a substitute for licensed medical professionals unless specifically qualified and explicitly permitted under Indian law.

Users acknowledge that all decisions, actions, interpretations and outcomes arising from counselling sessions are entirely their own responsibility. Well Hope provides psychological guidance, not medical advice and understand that counselling outcomes vary from person to person and that Well Hope does not guarantee improvements in mental health, behavioural change, emotional stability, personal relationships or life circumstances. Counselling is a supportive process, and any decisions, choices or actions taken by the user after counselling sessions are entirely their personal responsibility. Well Hope, its partners, counsellors and staff shall not be held responsible for any loss, harm, distress, injury or consequence arising from decisions taken by users during or after counselling.

Well Hope is not a crisis-intervention service or suicide-prevention helpline. If a user feels suicidal, violent, unsafe, or is experiencing a medical or psychiatric emergency, they must immediately contact local emergency services, police authorities, a nearby hospital or national helplines. Counsellors may, at their discretion and for safety reasons, use the user’s provided emergency contact information if there is reasonable belief that the user is in immediate danger. This is done in accordance with applicable laws and for the protection of life.

During video-based counselling sessions, users must take full responsibility for ensuring that their surroundings, background and camera view are safe, private and appropriate. Well Hope does not record any video calls, and the platform has no control over what is visible on the user’s camera during a live session. Users are required to participate from a secure and private location and must exercise caution regarding the personal items, individuals, documents or any sensitive information that may appear on screen. Well Hope and its counsellors will never instruct, request or encourage the user to display any part of their body, home, belongings or environment that may be inappropriate, unsafe or embarrassing. If any instruction by a counsellor appears uncomfortable, unusual or invasive, the user must immediately stop and report the matter to the Grievance Officer. Any visual content that appears during the video session—whether intentionally shown or accidentally exposed—remains the sole responsibility of the user. If such content is seen by someone else in the room, becomes publicly known, or is misused by a third party, Well Hope, Asha Counselour and its counsellors shall bear no liability. Since Well Hope does not record video calls and does not retain any visual data, the platform cannot retrieve or examine any part of the live session at a later time. Users agree that their participation in video calls is voluntary and that they are fully responsible for managing their own privacy during such sessions.

Well Hope does not record or store any audio or video counselling content; therefore, no recorded calls can be compromised in the event of a data breach. Only user data that is already described in our Privacy Policy—such as profile information, chat logs and counselling notes— may be affected.

The platform strictly prohibits users and counsellors from engaging in direct personal contact outside the Well Hope application. This includes personal phone calls, private messaging, social media connections, in-person meetings or any form of relationship beyond counselling. If any such direct communication occurs voluntarily between a client and counsellor outside the platform, it is undertaken entirely at the personal responsibility of the individuals involved. Well Hope, Asha Counselour or their partners will not be liable for any misconduct, exploitation, harm or dispute resulting from such unauthorised interactions. Users or counsellors who experience discomfort, inappropriate behaviour or boundary violations may report the matter to the Grievance Officer, and such complaints will be handled confidentially by a specially constituted Ethics & Dispute Resolution Committee.

Neither users nor counsellors may record counselling sessions through any device, application or tool outside the Well Hope platform. Any attempt to record, store, share or publish counselling conversations—whether audio, video or screen recording—is strictly prohibited and may lead to account suspension, legal action, damages or reporting to authorities. Since Well Hope does not record calls, any external recording is considered a violation of privacy and professional ethics.

While Well Hope takes reasonable steps to secure data, communications and user information, the platform is dependent on digital networks, internet services, third-party hosting providers, and device security. As such, technical issues, service interruptions, call drops, internet failures or data breaches caused by external systems may occur. Users acknowledge that Well Hope shall not be held responsible for technical disruptions beyond its control.

Use of the Well Hope platform constitutes acceptance of this Disclaimer & Risk Policy. Users who do not agree or who feel uncomfortable with these terms should refrain from using the service. For any concerns, grievances or safety issues, users may contact the Grievance Officer at wellhopeoffice@gmail.com or call 7290956693.