Privacy Policy

We at WellHope are committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal data.

1. INFORMATION WE COLLECT

Personal Data: We may collect personal details such as your name, age, gender, email address, phone number, relevant health information, history, family and surrounding environment, any additional personal details you choose to share, and emergency contact details. This information is typically gathered during registration, appointment booking, or while availing services through the Platform. It is essential for tailoring services to your needs and ensuring your safety during sessions.

Technical Data: To enhance your experience and maintain the security and functionality of our Platform, we may automatically collect technical information such as your IP address, device identifiers, browser type, operating system, and other usage data related to your interaction with our website or mobile app.

Session Data: We also collect data related to your interactions with the Platform, including appointment history, chat transcripts with counselors, session feedback, and other user activity. This information helps us improve service quality, maintain records for support, and comply with applicable laws and ethical standards.

All collected data is handled in accordance with our Privacy Policy and applicable data protection laws.

2. USE OF INFORMATION

We use your information to provide and enhance the quality of our services in a secure and efficient manner. This includes delivering personalized counseling services, improving the functionality and usability of our Platform, and contacting you regarding appointments, reminders, service updates, or other relevant communications.

Your information may also be used to ensure compliance with legal and regulatory obligations, including record-keeping, safety protocols, and ethical standards governing mental health services. All usage of your data is governed by our Privacy Policy and handled with the utmost confidentiality and care.

3. SHARING OF INFORMATION

We do not sell or rent your personal data to any third parties. However, certain information may be shared under limited circumstances:

• Your Consent: When you explicitly authorize sharing, such as requesting a referral.
• Service Providers: With trusted partners who assist in operating the Platform, processing payments, managing communications, or providing technical support—under strict confidentiality requirements.
• Legal Obligations: When required by law, court orders, or regulatory authorities.
• Safety Concerns: In emergency situations where disclosure is necessary to prevent serious harm to you or others.

4. DATA RETENTION AND SECURITY

We retain your information only as long as necessary for providing services, complying with legal obligations, resolving disputes, and enforcing agreements. After the data is no longer needed, we securely delete or anonymize it as per data protection regulations.

To safeguard your information, we use:

• SSL encryption during data transmission,
• Secure servers for data storage,
• Strict access controls ensuring only authorized personnel can access sensitive information.

These measures help protect against unauthorized access, disclosure, alteration, or destruction of your personal data.

5. YOUR RIGHTS

You have the right to access and review the personal data we hold about you, and to request corrections if any information is inaccurate or incomplete. You may withdraw consent for processing at any time, without affecting the lawfulness of prior processing.

You may also request deletion of your personal data, subject to applicable legal retention requirements. We will respond to such requests promptly and in compliance with relevant data protection laws.